Allow camera access
Open your device settings, find Human Proof and enable camera permission.
Secuware Human Proof
How can we help?
Find quick answers for camera access, verification problems and privacy. Human Proof performs the liveness check on your device.
Quick help
Before you verify.
Use a supported device, allow camera access and choose a place where your face is clearly visible.
Use even lighting
Keep your face visible and avoid strong light directly behind you.
Hold the device steady
Follow the instructions on screen and keep your face inside the guide.
Troubleshooting
Common questions.
Check that camera permission is enabled and that another application is not using the camera. Then reopen Human Proof and try again.
Clean the front camera, use even lighting, hold the device steady and follow each instruction shown on screen.
No. Face and depth data are processed temporarily on your device and discarded when the verification finishes.
The camera is used only to confirm that a real, live person is present and to distinguish them from a photo, video or AI-generated image.
Still need help?